Ordering and Payment

The simplest way of ordering is through our secure online shop using your credit or debit card. We currently accept Mastercard, Maestro, Visa, Visa Delta, Electron, Solo, JCB, American Express. At the checkout you can also choose to 'pay by invoice' - this allows you to pay be cheque. You will be given a sales invoice, which should be printed and sent with your cheque (made payable to 'Rockcandy Gallery Ltd) to us.

However if you prefer, you’re welcome to call us at the shop where we will take all the details and take your payment over the phone.

Delivery

As a guideline, allow 2-4 weeks, and for Special Commissions up to 6 weeks. Please see individual items for delivery times; some are in stock and can be delivered within a week. Others will be hand-made to order for you and therefore will take longer.

Please call the shop if you have a deadline, and we will do our best to try and meet it. Feel free to call or email us to check on the progress.

Delivery Charge

All UK orders will be sent out Special Delivery at a cost of £5.00 per order. Outside the UK, goods will be posted out by Airsure at a cost of £10 to Europe & £15 outside of Europe.

Trading Policy

Exchange: We are happy to exchange items to the value of the original purchase price, or issue a credit note. This is subject to the item being returned in perfect condition.

Refunds: We will only refund in accordance with your statutory rights.i.e. if the item is faulty. Please note that earrings are non-returnable for hygiene reasons.

Ring Sizing

Rings can be ordered in most sizes. Some designers may apply an extra charge for non-standard sizes. Please try to have your finger professionally sized: if you supply us with an incorrect ring size, we cannot replace a ring free of charge-an additional fee will be added for postage.

Packaging

Each piece of jewellery is sold in a Rockcandy presentation box. Rockcandy boxes are tied with our gorgeous pink or silver Rockcandy ribbon.